We have employed & trained over 15,000 apprentices & trainees

Trainee Passenger Services Officer ID2523

PASSENGER SERVICES OFFICER TRAINEESHIP – CERTIFICATE III HOSPITALITY (FOOD & BEVERAGE)

Our host organisation is an award-winning tourism and transport company that employs over 1100 people throughout Australia and operates across South Australia, Queensland, Northern Territory, Western Australia and New South Wales. They are currently recruiting for a motivated, enthusiastic and reliable person to be part of the Marine team operating ferry services to and from Kangaroo Island, South Australia
The position is Monday to Friday 9am-5pm, departing/docking Cape Jervis & Penneshaw.  Applicants must reside or intend to reside within reasonable travel distances to and from job site to be considered. After a qualifying period, successful Candidate will be offered to move to a 7-on 7-off roster, over a Wednesday to Tuesday rotating period
This is a great opportunity to start your career in the Marine Industry and to receive both formal and on the job training while working towards a Certificate III Hospitality (Food & Beverage) over the duration of the 24-month Traineeship.
Ai Group Apprentice and Trainee Centre is a Group Training Organisation who employs apprentices and trainees then places them with Host Organisations. We provide support for all apprentices and trainees by way of our mentoring program which fits in with a regular cycle of visiting in the workplace and training provider.

DESIRABLE REQUIREMENTS:
Minimum Year 11 schooling
MANDATORY REQUIREMENTS:
Must be an Australian Citizen or have a right to work in Australia
Mandatory Drug & Alcohol pre-employment testing
DUTIES WILL INVOLVE:
Commitment to customer and crew safety in the marine environment
Stock and stores control including ordering and wastage
Customer service, till operation and reconciliation processes
Reporting and communication with team members including hand over procedures
Vessel cleanliness and presentation
Customer service via on board cafes including assistance with complaint resolution, customer comfort and assistance
Assist with mooring operations including handling of ropes, deck loading and passenger loading operations
Achievement of the companys care values
ABOUT YOU:  
Team player, reliable, enthusiastic to learn new skills and willing to follow directions
Customer service focused, ability to work with and accept change
Strong interpersonal and communication skills
Problem solving skills
Initiative & self-motivated

Employees of Ai Group ATC are expected at all times to uphold the values of integrity, honesty and excellence and must exhibit a strong work ethic.  All employees are expected to be effective at time management, enjoy working within a team environment and possess a sincere interest for their chosen trade.

Please include a short covering letter about yourself, with your resume.